Refund Policy

At Syntic, we want our billing and refund terms to be simple and transparent.

Nothing in this Refund Policy limits any refund, cancellation, withdrawal, or other consumer right that cannot lawfully be excluded or limited under applicable law.

1. Syntic Care Free

Syntic Care Free is provided without a subscription charge.

Because no payment is required for Syntic Care Free, there is no purchase price to refund.

Features available under Syntic Care Free may change over time in accordance with the applicable Terms of Service.

Where offered, the pre-account diagnostic preview is also provided without a subscription charge and is not a paid trial.

2. Promotions, Discounts, and Complimentary Access

From time to time, Syntic may provide promotional pricing, complimentary access, extended access, account credits, bundles, or other offers.

Unless expressly stated otherwise:

• promotional or complimentary benefits have no cash value;
• unused complimentary time is not refundable;
• expired promotional benefits cannot be exchanged for money;
• a later price reduction does not entitle a customer to a refund of the difference between the amount previously paid and the later price;
• discounts generally cannot be applied retroactively to completed transactions;
• promotional eligibility may be limited by account, customer, region, product, time period, or other stated criteria.

Nothing in this section limits rights that cannot lawfully be excluded.

3. Duplicate and Incorrect Charges

If you believe Syntic charged you more than once for the same transaction or charged an incorrect amount, contact Syntic Support.

We will investigate the transaction and, where we confirm an incorrect or duplicate charge, take appropriate action, which may include refunding the erroneous amount.

Please provide sufficient information for us to locate the transaction, such as the email address associated with your Syntic account and relevant order or invoice information.

Do not send complete payment-card details by email or through an unsecured support channel.

4. Unauthorized or Fraudulent Transactions

If you believe a payment was made without your authorization, contact Syntic Support and your payment provider promptly.

We may request information reasonably necessary to investigate the transaction.

We reserve the right to restrict an account, subscription, entitlement, or payment method while suspected fraud, unauthorized activity, chargeback abuse, or account compromise is being investigated.

Nothing in this section affects rights available through your bank, card issuer, payment provider, or applicable law.

5. If Syntic Approves a Refund

When Syntic approves a refund, the refund will generally be returned to the original payment method where technically possible.

The time required for the refund to appear depends on the payment method, payment processor, card issuer, bank, country, and other financial-system processing times.

Syntic cannot guarantee the exact date on which a financial institution will make refunded funds available.

A refund is not considered a new purchase credit unless Syntic expressly states otherwise.

6. Third-Party Purchases

If Syntic Care is purchased through a third-party store, marketplace, reseller, distributor, telecommunications provider, device manufacturer, or other third-party seller, the payment may be processed by that third party rather than Syntic.

Where the third party processed the payment and controls refunds, you must normally request the refund directly from that provider.

The provider's applicable purchase and refund rules may govern the transaction.

Syntic generally cannot issue a refund for money that was collected and retained by another seller or payment platform on its own account.

This does not affect rights you may have against Syntic or the seller under applicable law.

7. Taxes, Currency Conversion, and Financial Institution Fees

A refund approved by Syntic generally covers the amount Syntic determines is refundable for the relevant transaction.

Taxes will be handled as required by applicable law and the payment-processing arrangement.

Syntic is not responsible for independent fees or exchange-rate differences imposed by your bank, card issuer, payment provider, or other financial institution, except where applicable law provides otherwise.

8. Chargebacks

If you do not recognize a transaction, we encourage you to contact Syntic Support promptly so that we can investigate it.

Filing a chargeback does not create an additional right to continue using a subscription or paid entitlement.

Where a payment is reversed, charged back, refunded, or otherwise invalidated, Syntic may suspend or terminate the corresponding paid entitlement as appropriate.

We may contest chargebacks that we reasonably believe are incorrect, fraudulent, abusive, or inconsistent with the transaction history, subject to applicable payment-network rules and law.

9. Mandatory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, waive, or limit a consumer right or legal remedy that cannot lawfully be excluded or limited.

Depending on where you live, applicable law may provide cancellation, withdrawal, conformity, refund, warranty, or other rights beyond those described in this Policy.

Where this Refund Policy conflicts with a mandatory requirement of applicable consumer law, the mandatory legal requirement will apply.

10. Changes to This Refund Policy

Syntic may update this Refund Policy from time to time to reflect changes to our products, billing models, payment methods, distribution channels, business practices, or applicable law.

When we update the Policy, we will revise the Last Updated date above.

Changes will not override mandatory rights under applicable law.

Where required, we may provide additional notice of material changes.

11. Contacting Syntic About a Refund

For purchases processed directly by Syntic, refund and billing questions should be submitted through the official Syntic Support channel published on the Syntic Care website.

When contacting us, please provide:

• the email address associated with your Syntic account;
• the relevant order, invoice, or transaction identifier, if available;
• a brief explanation of the billing issue or refund request.

For your security, do not send your complete credit or debit card number, password, authentication code, private key, or recovery code to Syntic Support.

For purchases processed by a third-party store or reseller, contact that provider through its official refund process.